Smart business support, from end to end

Into Blinds is a family business with around 60 to 70 employees in the window coverings industry. At our core, we’re a sales-driven company. That means speed and simplicity are everything to us – especially as we scale. When we found Insyte, it was a game-changer.

Before Insyte, business was all about spreadsheets, slow software, and missed opportunities. We had started out using Excel spreadsheets. As we grew, we tried moving to other software systems, but they just couldn’t keep up. They were slow, rigid, and couldn’t be customised to suit our way of doing things. And building our own system from scratch? That would’ve taken years – and a lot of money.

With Insyte, we have a complete operating system that could manage everything from start to finish. 

We chose Insyte because it gave us exactly what we needed: a full, end-to-end platform that’s flexible, fast, and easy to use.

We’ve been with Accent Software since 2017, and the difference is night and day. Insyte is the easiest platform we’ve used. It’s designed in a way that makes sense – for our team and our customers.

What really stood out was how much we could customise it to our business. We have a unique go-to-market strategy, and Insyte let us build our processes into the platform. That’s what our customers need: fast, smooth turnarounds, especially when they’re moving house and waiting on their blinds.

The results have been huge. We’ve gained so much efficiency across the board. For example, when we book check measures now, we just send an SMS to the customer. They reply Yes or No, and it’s booked straight into the calendar. That kind of automation is a massive time-saver.

Insyte automates the entire sales journey – from managing leads to quoting, booking check measures, installations, and even taking payments. Every step is streamlined. 

Appointments are added straight into calendars, and routes are automatically mapped and optimised through integrated mapping tools to follow the most logical, time-saving path. That kind of smart automation saves us hours every week and maximises how efficiently our field team operates. Everything just flows, and that’s made life so much easier for everyone – especially our sales team.

We’ve also designed our own configurators in Insyte and taken full ownership of how our products are managed. That means the software works around our business – not the other way around.

Reporting is another big win. Once we set it up, it’s incredibly easy to run reports. We make decisions based on real and accurate data. And automating our commission process? That alone saved us hours of work every time.

One of the best parts of working with Accent is the support. Accent’s support team is always just a phone call away. If we need something, they’re onto it as soon as they can be. It’s more than just software – it’s a real partnership.

The Accent team has worked with us to solve issues and help us grow. We’re still learning everything Insyte can do as new features are added and finding even more ways to improve how we operate.

Overall, Insyte has completely transformed how we operate. It automates everything for our sales team, from managing leads to quoting, booking check measures, installs, and taking payments. Appointments go straight into calendars, and routes are automatically optimised through integrated mapping, saving us time and making the whole process smoother. 

It’s fast, flexible, and tailored to our business. The relationship we have with the Accent team is invaluable. We’ve built our system around Insyte – and we love it.