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Partnering with a state-of-the-art software specialist provides clear benefits for bm Blinds bottom line, Sales manager Michelle Macready tells WFA.
BM Blinds has collaborated with Buz software for the past eight years to optimise its ordering and manufacturing process, a decision that has resulted in clear efficiency wins.
“This collaboration enables our customers to place orders online, seven days a week, 24 hours a day, BM Blinds Sales Manager Michelle Macready tells WFA. “This seamless ordering process has helped our clients ensure that their orders are processed as a priority and that there are no delays in getting their order to production.
“With a standard order form, things can get missed, and a handwritten eight can easily be mistaken for a three, causing all sorts of issues. When ordering directly on the Buz online ordering portal, all details must be selected prior to pressing the accept button. This has helped prevent the constant back and forth of questions between our customer service team and the client, ensuring a speedy and seamless process.”
Once a customer who has a trading account with BM Blinds accepts an order on Buz, it is processed and sent to the manufacturing team instantly. Macready says this process has accelerated the company’s lead times and helping its clients keep track of their orders.
“As we add new items to our range, we can upload these at the click of a button. This way, the data is always reliable and up to date. In the same way, when items are discontinued, our Buz online ordering portal is updated as soon as a change takes place taking all the guess work out of placing orders.
“Similarly, customers can enter details into Buz to obtain a quotation for their client. The quotation is generally valid for three months, giving clients the option to accept the quotation and place an order directly from the quote rather than having to reenter all the details.”
“Our customers can access the system by simply emailing us at [email protected]. The system gives clients the ability to enter quotations, submit orders, track orders, and confirm pricing. It is an excellent tool for manufacturers and retailers alike.”
“We input the data to suit our business, now it is available for our customers to be able to access 24 hours a day, seven days a week from the comfort of their homes or offices.
“For retailers who already operate Buz, they can seamlessly operate the system using Buz 2 Buz,” says Macready. “The Buz software system is easily accessible, offering our clients a seamless experience.”
